Terms and conditions

Conditions of Use

Welcome to our online store! Well Gel Products provide their services to you subject to the following conditions. If you visit our store, you accept these conditions. Please read them carefully.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit Well Gel Products or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Well Gel Products or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Well Gel Products, with copyright authorship for this collection by Well Gel Products, and protected by UK and international copyright laws.

TRADEMARKS

Well Gel trademarks may not be used in connection with any product or service that is not Well Gel Products, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Well Gel Products. All other trademarks not owned by Well Gel Products that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Well Gel Products.

LICENSE AND SITE ACCESS

Well Gel Products grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Well Gel Products. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Well Gel Products. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Well Gel Products without express written consent. You may not use any meta tags or any other hidden text utilizing Well Gel Products name or Well Gel trademarkwithout the express written consent of Well Gel Products. Any unauthorized use terminates the permission or license granted by Well Gel Products. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Well Gel Products so long as the link does not portray Well Gel Products, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Well Gel Productslogo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Well Gel Products and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

RISK OF LOSS

All items purchased from Well Gel Products are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY Well Gel Products ON AN AS IS AND AS AVAILABLE BASIS. Well Gel Products MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Well Gel Products DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Well Gel Products DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM info@well-gel.com ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Well Gel Products WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

GOVERNING LAW, JURISDICTION AND COMPLAINTS

The contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland. Well Gel Products try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution with 5 working days.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Well Gel Products. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

RETURNS AND REFUNDS

We offer all our Customers a 14-day money-back guarantee on all our products. If you are not satisfied with your item, you can return it for a refund.

Please note: All non-faulty products you wish to return must be in unused, in perfect boxed condition. In other words the product must be in a resaleable condition i.e. As New.

If you wish to return a product, please e-mail us with the following details and wait for a reply before shipping your goods back to us. Some restrictions may apply in certain circumstances, but we will notify you.

You must pay the return postage unless the product is faulty in which case we will refund you the cost of postage.

1. Returns WILL NOT be accepted unless complete information is provided including:

Payment Method

Full Name

Full Address

Valid Email Address

Phone Number (including the area code)

Quantity and Name of returning Product(s)

Reasons for returning the Product(s)

Please make sure to go over your information carefully before submitting your return to us.

PRIVACY NOTICE

We take your privacy seriously…

We are committed to protecting your privacy whenever you visit and use our website.

What information do you hold about me?

If you have signed up for our newsletter or sent us an e-mail query, you have given us your email address and possibly your name as well.

If you have placed an order with us or created an account with us, you will have given us your name and address details. These are stored securely in our database. We do not retain any credit card details.

How is this information used?

– If you send us an e-mail query, your details are not used for any other purpose other than answering your query.

We send out regular (2 per month maximum) newsletters and occasional additional company information emails. If you do not want to receive these e-mails, simply choose the Unsubscribe option in the Your Account page or on the Newsletter Subscription page – this will automatically stop any more newsletters being sent to you….

If you have subscribed to our newsletters, but you do not have an account with us, simply choose the Unsubscribe option on the main page and follow the unsubscribe information given, or alternatively, follow the unsubscribe instructions at the foot of each e-mail newsletter.

If you have placed an order with us online we shall send you a confirmation e-mail ,

Use Of Cookies

Cookies are small amounts of data sent to your web browser by a web server. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site.

We may also be able to use a cookie to tell when you last visited and who you are if you are visiting from the same computer and have an account with us – (it is the use of cookies that allows our website to greet you by name when you visit).

If you are using Microsoft Internet Explorer Version 6.0 or above, you can disable cookies by clicking Tools > Internet Options > Privacy and then changing the level to block all cookies – doing so however, may prevent you from keeping items in your shopping cart and completing your order.

We do not allow any advertiser or third party to place pop-ups, pop-unders or anything else that will enable them to use cookies on your computer.

Your Credit Card Information

For your increased security (and our peace of mind!) Well Gel Products does not collect or store customers credit card information – this is collected using our Credit Card Facility. For further information about this, please email info@well-gel.com

Use of your Information

We do not exchange, sell or otherwise give away any of your personal information to any other companies or individual – ever!

Who Else Will See Your Information?

For the sole purpose of completing your order, we have to pass some of your information to service suppliers (other companies). These are – Royal Mail, Our Credit Card Processor and our parcel courier services. The information passed to these companies is used only for the purpose of completing your order – e.g. delivering your goods!